FAQ

Frequently Ask Questions

WHAT IS IPTV?

Internet Protocol Television (IPTV) uses Internet technology to send television programming to your TV. IPTV uses a broadband Internet connection for top international programming directly to your home without a satellite dish. Just connect your receiver to your IPTV Internet from the house and on your TV, then sit back and enjoy.

WHAT IS THE DIFFERENCE BETWEEN TRADITIONAL AND SATELLITE IPTV PROGRAMMING?

Traditional satellite dish requires the customer to install a dish on their whereabouts. IPTV offers a unique solution for customers who are unable to satellite programming (due to no sight to the satellite or apartment with its limitations). IPTV provides higher quality and cheaper than traditional satellite service.

WHAT DO I NEED TO LOOK FOR TV? TO INSTALL AND USE THE IPTV, YOU NEED THE FOLLOWING:

High-speed Internet connection (recommended or higher) at least 4.0 Mbps. A functioning Smart TV , PC , Laptops , MAC , MAG box , Android Box , Smart Phones , Avov box , OpenBOX , Fire Tv stick , Formuler box ETC….

HOW DO I CHECK MY INTERNET SPEED & QUALITY?

Please use speed test server below to test your internet connection, Do this few times through the day. This will give you a good idea of overall internet speed available to you. A stable 4.0 Mbps is the minimum requirement. http://www.speedtest.net/

CAN I USE THE IPTV AS I LIVE IN AN APARTMENT?

Yes, IPTV is perfect for people who live in an apartment! IPTV works well everywhere with high-speed internet and stable , including apartment buildings or high-rise buildings, or as a satellite TV dish cannot be installed at your home. Often traveling? Take the IPTV, and watch your favorite programs on the go or at the temporary destination.

CAN I BUY THE IPTV IF I DO NOT COME INTO CONSIDERATION FOR SATELLITE SERVICE?

Yes, you can buy and use IPTV if you do not qualify for a satellite TV service. Since IPTV delivers international programming to your TV via the Internet, no satellite dish is required. Moreover, To qualify, you need a high-speed internet connection of at least 4.0 Mbps or higher and stable with lower lataenchy (PING) .

WHY I CAN’T ACCESS MY ACCOUNT?

First, please check your network connection, reboot your router and device, and then try again. ( Some routters or internet service providers can have restricted access to iptv ) Secondly, if your network connection is no problem, please check whether your account is used on other devices. as you can view from more than 1 device at the same time. Also for testing propose check your connection from different internet provider ( you can install on your smartphone using your mobile internet check installation tutorials in the site if need more help to install ) if you found that your internet service provider blocked connection you must need a VPN connection to bypass that

I AM NOT IN OR FROM USA/CAN OR THE UK. CAN I STILL SUBSCRIBE?

Yes. Our service is available worldwide to everyone.

CAN I USE MY SUBSCRIPTION ON MULTIPLE DEVICES?

Please pay attention that 1 subscription can be used on multiple devices but you can watch only on 1 device at the same time. If you want to connect multiple devices in tehe same time you must purchase multi room package 2 , 3 , 4 , 5 connectioins package .

WHAT PAYMENT METHODS ARE AVAILABLE?

Pay with your Debit/Credit Card through secured payment gate with automatic currency conversion and no hidden fees. Pay Pal , Crypto currenchy and bank transfer.

DOES MY SUBSCRIPTION START TO BE ACTIVE RIGHT AFTER I MAKE A PAYMENT?

Subscription starting to be active from the moment you will receive your activation credentials in your e-mail. Example: David subscribed for 3 Months on February 1st at 11:55 PM and activation credentials were received February 2nd at 00:10 AM. David subscription is starting to be active from February 2nd 00:10 AM for next 3 months.

HOW TO CHECK MY DEVICE?

– Check if you entered your activation details correctly. – Check your network connection, reboot your router and device, and then try again. – If you have PC/Laptop, etc. connected to same internet network check if you are not overloading your network with downloading or watching movies, etc… on these devices. – Your Internet needs to be minimum 4 MBps Download and 4 Mbps upload speed this in most of the cases will be enough to watch satisfied , but our recommendation is to have very high internet speed with lan cable connected not Wireless , 100mbps , if is possible to jump to 300-500-1000mbps will be better for you , Most important is that your internet to be stable and to have low lataenchy ping when you run interent test speed , your ping must be lower then 5 usually when you have high ping you will have buffering issues …. it means your internet not stable – Reboot your devices and wait for 30 sec before turning them back on (STBs, Android Boxes, Routers, Cable modems) – Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi. – If your network connection is no problem, please check whether your account is used on other devices. – Please visit www.whatismyip.com by using a computer or browser from your device (any) , and send us IP Address you see displayed for restoration. – Check if the device/app/program got the latest software and firmware updates. – Check the download speed on the actual device that is streaming our service, you may have 50mbs on your computer, but the device could be considerably slower, indicating a problem on your internal network. – Check for any high processor demanding applications running in the background that can be stopped, this is very important for low-end devices. – Check if your ISP having problems in your area, an excellent site to check this is downdetector.co.uk – Try uninstalling and reinstalling your app/program, your activation will not be lost..

MY CHANNELS ARE NOT WORKING?

We strive to provide you with a high level of service at very discounted rates. So please keep this in mind first and foremost. If a channel is down, we will do our best to restore that back to service. Please use the guidelines below before reporting a channel: – Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back. – Is this happening on all channels? If it is, you need to check on your end. – Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems) – Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.
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